Last updated: 9-Aug-26
Shipping options and timing vary by destination and the items ordered. Orders are prepared and dispatched from our fulfillment operations and transit times depend on the carrier and shipping method chosen at checkout.
Shipping charges and any applicable restrictions will be presented during checkout. If a shipment arrives damaged, please report the issue to customer service so we can assist with the appropriate resolution.
Shipping Destinations
Curavoca Store primarily serves customers in Canada and the United States. The checkout page confirms whether an address is currently eligible for delivery.
Order Processing
Orders are normally prepared within 1-3 business days after payment and address verification. Processing time is separate from carrier transit time and may be longer during weekends, holidays, unusually high order volume or verification delays.
Estimated Transit Times
- Canada: approximately 3-7 business days after dispatch.
- United States: approximately 5-10 business days after dispatch.
These delivery windows are estimates, not guarantees. Weather, carrier disruptions, customs review, remote destinations and other events outside our control may cause delays.
Shipping Charges
Available shipping methods and charges are displayed before an order is submitted. Any free-shipping offer applies only when its stated eligibility conditions are met.
Shipment Questions
Contact support@curavoca.shop with the order number if assistance is needed with a shipment after dispatch.
Address Accuracy and Changes
Customers must provide a complete and accurate delivery address. Contact support@curavoca.shop immediately if a correction is required; changes cannot be guaranteed after processing or dispatch. Additional delivery costs caused by an incorrect address may be the customer’s responsibility where permitted by law.
Multiple Packages
Where an order is delivered in more than one package, customers may contact support with the order number if assistance is required.
Customs, Duties and Taxes
Cross-border orders may be subject to customs processing, duties or taxes not included in the product price or shipping charge unless checkout states otherwise. Responsibility is determined by the destination’s applicable rules.
Delayed, Lost or Damaged Packages
Contact support@curavoca.shop if a shipment is substantially delayed, missing or arrives damaged. Include the order number and photographs when damage is visible so we can review the issue and explain the available next steps.
Contact
Email: support@curavoca.shop
Phone: +1 5195550191
Address: 932 Lake Ave, Windsor, ON, N9A 5Q5, Canada