Find answers about products, shopping and support at Curavoca Store.
What kinds of products do you sell?
We offer a curated selection of toys, games, books, craft kits and activity sets across many categories — from infant and preschool items to puzzles, STEM toys, building sets, outdoor play and role‑play. If you’re looking for something specific, search the store or contact customer service for suggestions.
How do I know what age range or skill level a toy is appropriate for?
Age guidance and safety information are provided in each individual product listing. Look for the manufacturer’s age recommendation and any cautionary notes, and consider your child’s current interests and abilities. If you need help interpreting a recommendation, contact our team and we’ll help you choose.
Are items safety tested and compliant with regulations?
Products sold here come from brands and suppliers that publish their own safety information and warnings. We encourage customers to review the safety labels and instructions on the product and its listing. If you have specific safety concerns, contact us and we will share the details available from the supplier.
What is your return policy?
We accept returns in accordance with our published return terms. Returned merchandise should be new, unused and in its original, unopened packaging to qualify. Opened items, items missing accessories, or incomplete kits normally do not qualify for a refund except where local law requires otherwise. Contact customer service to begin a return and for instructions.
My item arrived damaged or missing parts — what should I do?
If an item is damaged or appears to be missing parts, contact our customer service team with photos and a description of the issue. We will review the situation and advise on next steps based on the information provided by the supplier and applicable consumer protections.
How long does it take to process and ship an order?
Processing and shipping times vary by item and destination. Orders are handled promptly but timing depends on product availability and the shipping option selected. For a reliable estimate for your address, check the information shown during checkout or contact customer service.
Can I check whether an item is available before I buy?
Availability can change quickly. The best way to confirm whether a specific item is available is to view its listing in the store or contact customer service with the item name or SKU. We’ll do our best to provide up‑to‑date information.
Do you offer help for educators or bulk needs?
We welcome questions about classroom and program needs, but any educator discounts, bulk pricing or specialized ordering must be confirmed directly with our customer service team. Please reach out with details about quantities and intended use so we can advise.
How long do returns remain eligible?
Eligible return requests may be submitted within 30 days after delivery. See our Refund & Returns Policy for the complete conditions.
How do I contact the store?
Email support@curavoca.shop or call +1 5195550191 for product, order or store assistance.