Last updated: 9-Aug-26
Returns and refunds are handled according to our return guidelines. To qualify for a refund, items should be returned in new, unopened condition with original packaging. Products that are opened, used, or missing pieces generally are not eligible for a refund except where consumer protection laws require otherwise.
If you believe an item is defective or was shipped incorrectly, contact customer service with details and any supporting photos so we can advise on how to proceed.
Return Window
Eligible return requests must be submitted within 30 days from the date of delivery.
Eligibility
To qualify, an item must be new, unused and in resalable condition, and the original packaging must remain unopened. Proof of purchase and the original order number are required. Missing kit items, missing accessories or opened items do not qualify for a refund.
Non-Returnable Items
Products that do not meet the eligibility requirements above, or products damaged through misuse, improper storage or normal wear, are not returnable, except where an item arrived damaged, defective or incorrect or applicable law requires a remedy.
How to Start a Return
Contact support@curavoca.shop before sending an item and include the order number, item name, reason for return and supporting photographs where relevant. Returns sent without authorization or to an address not provided by support may be refused.
Return Shipping
Customers are responsible for return-shipping costs on ordinary eligible returns. Curavoca Store pays reasonable return-shipping costs when an item arrived damaged, defective or incorrect.
Restocking and Original Shipping
We do not charge a restocking fee for approved returns. Original shipping charges are generally non-refundable, except when the return results from our error or applicable law requires otherwise.
Product-Specific Conditions
Opened products with missing components may not qualify for return.
Damaged or Incorrect Items
Contact us promptly with the order number and photographs if an item arrives damaged, defective or incorrect.
Inspection and Refunds
Returned items are inspected after receipt. When approved, the refund is issued to the original payment method. Refund processing may take up to 7 business days from the day we receive the returned package. A bank or payment provider may require additional time before the credit appears.
Exchanges
Contact support to ask whether an exchange is available. The quickest option may be to return an eligible item and place a new order after the return is approved.
Order Changes and Cancellations
Contact support as soon as possible. Changes or cancellations cannot be guaranteed after an order has entered processing or has been dispatched.
Contact
Email: support@curavoca.shop
Phone: +1 5195550191
Address: 932 Lake Ave, Windsor, ON, N9A 5Q5, Canada